How to Find a NDIS Support Coordinator Who Actually "Gets" You

Let’s be honest: the NDIS can be a bit of a maze. You finally get your plan approved, you’re ready to start accessing support, and then you look at the paperwork and think, "Right, so what happens now?" 

This is exactly where a Support Coordinator comes in. 

If you have Support Coordination included in your NDIS plan, you don’t have to figure it all out on your own. But here is the catch; not all Support Coordinators are the same. Finding the right one is less about ticking a box and more about finding a teammate who understands your life, your goals, and how to get the most out of your budget. 

If you’re wondering how to actually find that person, here is a practical guide to getting started. 

First, what does a Support Coordinator actually do? 

Think of them as your personal NDIS project manager. They aren't there to make decisions for you; they are there to make your decisions easier. 

A great Support Coordinator will: 

• Translate the jargon: Explain what your funding categories actually mean in plain English. 
• Connect the dots: Find local services (therapists, support workers, community groups) that suit your specific needs. 
• Problem solve: Step in when a provider isn't delivering or when your situation changes. 
• Build your independence: Teach you how to navigate the system so you feel more confident and in control over time. 

Step-by-Step: How to find the right fit 

Finding the right person can feel a bit daunting but breaking it down into steps makes it much more manageable. 

1. Define what "good support" looks like to you 

Before you start ringing people up, take five minutes to think about what you actually need. 

• Do you need a specialist? (e.g., someone experienced with complex mental health, housing, or specific disabilities). 
• What is your preferred communication style? Do you want someone high-energy who calls you weekly for a yarn? Or someone calm who emails you only when necessary? 
• What are your goals? Are you trying to move out of your home? Find a job? Make friends? You need someone who has done that before. 

2. Start your search 

This is usually the hardest part, knowing where to look. You can ask for recommendations in local community groups or ask your Local Area Coordinator (LAC), but that can sometimes be a bit hit and miss. 

This is where “digital tools” can save you a heap of time (more on that below). 

3. The "Interview" (It’s not as scary as it sounds) 

Once you have a few names, don’t just sign up with the first one. Have a chat with them first. You are hiring them, so you get to ask the questions! 

• "How many other participants do you support? Will you have time for me?" 
• "What experience do you have with [your specific goal or diagnosis]?" 
• "How do you handle it if I’m unhappy with a service provider?" 

Pay attention to how they answer. Do they listen? Do they explain things clearly? If you don’t click with them now, you probably won’t later. 

A simpler way to search: Using MySolas 

If the idea of cold-calling providers feels overwhelming, MySolas was built to sort out this specific part of the journey. It puts the control back in your hands. 

There are two ways you can use it to find your perfect Support Coordinator: 

1. Browse Providers Manually 

If you like to do your own research, you can simply browse the MySolas directory. You can filter through NDIS providers who offer Support Coordination, read about their services, and shortlist the ones that look good to you. 

2. Let "MySolas Match" do the heavy lifting 

If you aren't sure where to start, you can use the MySolas Match tool. 

• You answer a few simple questions about your location, your goals, and what you’re looking for. 
• The tool analyses your needs and matches you with Support Coordinators who are best suited to help you. 

It takes the guesswork out of the process, ensuring you are connecting with professionals who actually have the capacity and expertise to help you. 

Remember: You are in the driver's seat 

The most important thing to remember is that this is your plan and your life. 

The NDIS is designed to give you choice and control. If you meet a coordinator and the vibe feels off, keep looking. If you choose someone and realise three months later it isn't working, you have the right to switch. 

Finding the right Support Coordinator is the first step toward turning that paper NDIS plan into real-life improvements. Take your time, ask questions, and use tools like MySolas to make the search easier. You’ve got this! 

Ready to find your match? 

Create a free MySolas account – Start browsing today or let us match you with  

the support you deserve.