A MySolas Match Success Story: Fast Connections, Real Support, Better Outcomes

Finding trusted NDIS supports shouldn’t feel like guesswork or take months of searching. But this can be the reality for some parents and participants navigating the NDIS without the help of a Support Coordinator.

Louise is one of those parents. Luckily, she turned to MySolas after it was recommended in her son's NDIS plan.

Louise’s story: from searching to support in days

Louise, a parent from Forest Lake in QLD, registered for a free MySolas account on a Saturday while trying to find suitable NDIS providers for her son.

By Monday, she had already been contacted by the MySolas team, including a phone call and follow-up emails with relevant local providers.

What happened next is what matters most.

She shared:

“I can only praise how good MySolas was with connecting me with NDIS providers. It is hard when you do not have a support coordinator to help you locate providers and have to do it alone. Thank you to MySolas, we have now booked our son into a Respite within a week after registering through the platform which was easy to navigate.”

Within a week, her son was booked into Short Term Accommodation (STA) respite with BETTAbility, a provider that matched their needs and stayed closely in contact throughout the process.

The outcome was simple: less searching, less uncertainty, and a fast pathway into support.

Want to try it yourself?

If you’re a parent or participant looking for support, you can submit a free request through MySolas Match and be connected with providers matched to your needs and location.

👉 Submit a free request to MySolas Match and get connected with providers who can actually support your needs.

What the provider saw: BETTAbility’s experience

For the provider that Louise chose, BETTAbility, the successful match was a clear win for their business. Receiving pre-qualified referrals through MySolas Match means less time and budget spent chasing suitable clients, and more time focused on delivering and improving services — which ultimately means a better experience for participants.

From their perspective, the value is in the quality of the connection from the outset.

They consistently see:

• Enquiries that align closely with their actual service offering
• Participants who are actively seeking support and ready to engage
• Strong geographic relevance across South East Queensland
• Clearer expectations on both sides, which reduces friction in early conversations

Operationally, they also noted the platform is straightforward to use, making it easy for teams to manage enquiries alongside daily service delivery without adding unnecessary complexity.

As Jo from BETTAbility put it:

“Overall, our experience with MySolas has been positive and we’ve definitely seen value in the platform. The referrals coming through are genuinely aligned with the types of supports we provide, and where it works well, it really works well — particularly when expectations are clear on both sides.”

The practical impact for them is simple: fewer unqualified enquiries, more meaningful conversations, and more time spent delivering support rather than sourcing it.

In their experience, better matching doesn’t just improve efficiency — it improves outcomes for everyone involved.

Why this story matters

This story is really about what changes when finding support becomes simpler and more direct.

For families, it means less stress, less waiting, and more confidence in the process:

• Faster access to suitable providers
• Less time trying to navigate complex systems alone
• Support when a support coordinator isn’t available
• A clearer, more direct path from need to booked services

For providers, it means stronger alignment from the start:

• More relevant enquiries coming through
• Participants who are ready to engage
• Less time spent sorting through unsuitable leads
• More meaningful conversations with the right people

Take the next step

If you’re a parent or participant looking for support, you don’t need to figure it all out alone or wait for the “right moment” to start.

You can submit a free request through MySolas Match and get connected with providers matched to your needs, location, and goals.

👉 Start your request today and find the right support faster with MySolas Match.