More Ways to Connect with Participants: How NDIS Providers Grow on MySolas

For NDIS providers, visibility matters. 

No matter how great your services are, participants, families and support coordinators need to be able to find you at the right time, with the right information, and feel confident enough to make contact. 

That's exactly why MySolas was created. 

Unlike traditional directories that simply list providers, MySolas is an active disability support ecosystem where participants, carers, support coordinators and providers can connect, discover opportunities and share information in one place. 

The more you engage with the platform and utilise the tools available, the more opportunities you create to connect with potential clients who are actively seeking support. 

In a nutshell: How can providers receive enquiries through MySolas? 

NDIS providers can connect with potential clients on MySolas in three key ways: 

✅ Direct profile enquiries from participants, families and support coordinators searching for services on the platform. 

✅ Listing enquiries through accommodation vacancies, marketplace items, events, jobs, social updates and Insight articles. 

✅ MySolas Match referrals, where our team personally connects support seekers with suitable providers based on their needs, preferences and location. 

The more active you are on MySolas — by maintaining your profile, publishing listings and sharing updates — the more opportunities you create to be discovered by people looking for support. 

Here's how providers can receive enquiries through MySolas. 

Connection Opportunity #1: Receive Direct Enquiries Through Your Provider Profile 

Your provider profile is your digital shopfront on MySolas, working 24/7 to help increase exposure for your business. 

When participants, families, carers and support coordinators search for services on the platform, your profile can appear in their search results and on their dashboard. 

A strong provider profile helps support seekers understand: 

• Who you are 
• What services you provide 
• The locations you service 
• What makes your organisation unique 
• Why they should trust you 

Participants and families often compare multiple providers before making contact. Providers that include detailed descriptions, team information, photos, testimonials and regular updates typically create a stronger first impression and build confidence faster. 

Every profile enquiry is an opportunity to start a meaningful conversation with someone actively seeking support. 

The best part? Every enquiry you receive through your profile is sent straight to your inbox with no extra hidden fees to unlock or access the full details. You can start chatting with the client straight away in your MySolas inbox. 

Connection Opportunity #2: Generate Enquiries Through Your Listings 

Many support seekers aren't just searching for providers — they're searching for specific supports. 

MySolas allows providers to publish a range of listings that can generate direct enquiries, including: 

Accommodation Vacancies 

Whether you offer Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Short-Term Respite (STR) or Individualised Living Options (ILO), accommodation listings allow participants and support coordinators to explore current vacancies and enquire directly to your available properties. 

Marketplace Listings 

Providers can promote assistive technology, equipment, consumables and other relevant offerings through the MySolas Marketplace. Think of it like the Gumtree or Facebook Marketplace but tailored to the NDIS and without any restrictions on medical-related items. 

Events 

Workshops, expos, open days, community activities and information sessions can all be promoted through the platform, helping providers engage directly with participants and families. If you prefer to use Eventbrite to gather RSVPs or take payment, you can still include these links in your MySolas event listings. 

Jobs 

Recruitment listings help attract support workers and disability professionals while increasing visibility for your organisation. Avoid the costly SEEK fees and target the NDIS community with a MySolas career listing.  

Social Updates and Insight Articles 

Sharing updates, participant success stories, team introductions, educational resources and industry insights helps keep your profile active and visible. 

These posts not only strengthen your brand but also demonstrate expertise, build trust and create additional opportunities for support seekers to discover your services. 

Every listing creates another entry point for potential participants, families and support coordinators to find and connect with your organisation. 

Connection Opportunity #3: Be Referred Through MySolas Match 

One of the most valuable ways providers receive enquiries through MySolas is via MySolas Match. 

Many participants, carers and support coordinators contact our team directly because they need help finding suitable providers. 

Rather than navigating the process alone, they tell us about their goals, support requirements, preferences and location. 

Our experienced team then identifies and shortlists providers who may be a good fit. 

When your services align with a participant's needs, you may be recommended as part of that shortlist. 

These referrals are often highly valuable because they are based on a genuine match between participant needs and provider capability. 

For participants and families, this creates a more personalised and supported experience. 

For providers, it creates opportunities to connect with people who are actively seeking the services they provide. 

Why Active Providers Have More Opportunities 

The providers who receive the greatest value from MySolas are often those who actively engage with the platform. 

That doesn't mean constantly promoting your services. It means maintaining an informative, trustworthy and up-to-date presence that helps support seekers make informed decisions. 

This can include: 

• Keeping your provider profile updated 
• Publishing accommodation vacancies 
• Sharing events and community activities 
• Posting social updates 
• Contributing educational content and resources 
• Responding promptly to enquiries 

Every profile update, listing and piece of content creates another opportunity for someone to discover your organisation. 

More Than a Platform: Ongoing Support for Providers 

At MySolas, we're committed to helping providers succeed beyond simply creating a profile. 

Our team provides personalised recommendations to strengthen your profile, improve listings and increase visibility across the platform. We also collaborate with providers on content, success stories, educational resources and social media opportunities that help build credibility and showcase their services. 

New providers receive one-on-one onboarding support, including personalised demonstrations, profile setup assistance and help publishing listings, ensuring a smooth start from day one. 

At MySolas, our goal is simple: make it easier for participants, families, support coordinators and providers to connect. 

When people can confidently find the right support, everyone benefits — participants gain greater choice, families save valuable time, support coordinators access trusted options, and providers connect with people who genuinely need their services. 

That's the power of meaningful connection. 

Ready to Get Started? 

Join hundreds of disability providers already using MySolas to increase visibility, showcase their services and connect with participants, families and support coordinators across Australia. 

Learn more, view pricing and create your provider profile today: www.mysolas.com.au/join-provider