How MySolas Match Helps Participants Find the Right Support

Finding the right disability support can feel overwhelming. With so many providers, services, and options available, many participants and families are unsure where to start. That’s why MySolas Match was created to make the process simpler, faster, and more personalised. 

MySolas Match works similarly to how a support coordinator would connect you with service providers, without costing you or your NDIS plan a single cent. Instead of spending hours searching, calling providers, or waiting for responses, you can submit one request and receive expert provider match recommendations. 

Why finding the right provider matters 

Not every provider is the right fit for your needs. The quality of a provider match often depends on factors such as communication style, availability, location, experience, cultural understanding, and the way supports are delivered. 

A good provider match can help you to: 

• Feel more comfortable and understood when receiving supports 
• Build stronger, long-term support relationships with mutual trust and respect 
• Improve your confidence and independence  
• Reach your NDIS goals more effectively  

This is why the NDIS provider matching process is so important. The right connection can make a significant difference in achieving positive outcomes. 

What is MySolas Match? 

MySolas Match is a free service for NDIS participants, families and carers, designed to simplify the process of connecting you with trusted, pre-vetted NDIS providers. Instead of spending hours searching online, or contacting dozens of providers individually, with MySolas Match you can submit a support request in just a few steps and our expert team handles the rest. 

Once an enquiry is received, one of our Provider Experts personally manages the process from start to finish. They take the time to understand your needs, preferences, and goals before reaching out to suitable providers to confirm availability and suitability. A tailored shortlist of options is then presented to you, your family member, or your support coordinator, providing clear choices and support throughout the decision-making process. 

Whether you are looking for: 

• Support workers  
• Community participation  
• Supported independent living  
• Allied health  
• Nursing supports  
• Respite  
• Therapy services  
• Accommodation options  
• Or anything else! 

MySolas Match helps you find NDIS providers more efficiently and with less stress. 

How the MySolas Match process works 

1. Submit your support request in a few minutes 

Participants, family members, support coordinators, or carers can submit a MySolas Match request in just a few short minutes. You can detail: 

• The supports or services you need  
• Preferred start date for supports 
• Location services are required 
• Any particular preferences you have, such as support worker gender, language spoken, or otherwise 
• Additional requirements or information that might be helpful for a successful match 

The more details you provide, the faster it is for our team to find your perfect match. We keep your details secure until you are ready to share these with your preferred provider. 

2. Your request is carefully reviewed 

Once submitted, our MySolas provider experts review your request to better understand your support needs and preferences. 

If we need more information, we will likely get in touch with you either through the MySolas inbox (if you have an account), send you an email or give you a call.  

3. Providers are pre-vetted 

Once an enquiry is received, our Provider Experts personally reach out to verified providers to confirm their availability, relevant skills and experience, and their ability to meet the specific requirements of the request. They also take into account key factors such as support type, location, participant preferences, and current capacity to ensure each provider is a suitable match. This careful, hands-on approach means we only recommend providers who are genuinely aligned with your needs, helping to create a more efficient and reliable matching process. 

4. Choose your perfect match 

Once our team makes our recommendations, we make introductions and give you the opportunity to review each provider before making a selection that feels right. 

The goal is to help you feel confident in choosing a provider that aligns with your goals and support requirements. 

If you don’t like any of the suggested providers, simply let us know and we’ll go back out to market to find you a suitable provider from our wider network. 

Why use MySolas Match? 

✅ Save time 

Searching for providers yourself can take days or even weeks. MySolas Match simplifies the process with our expert team doing the legwork for you.  

✅ Reduce stress 

Navigating the NDIS can be confusing. Having one place to submit requests and receive expert recommendations helps make the experience more manageable. 

✅ Free to use 

MySolas, and our MySolas Match service, is free for participants, carers and families to use. 

✅ Access to verified providers 

Before every provider is approved to join MySolas they must undergo an extensive vetting process to ensure they align with our quality and safety standards, meaning that every provider you connect with on MySolas is trusted and verified by our expert team. 

Why families love MySolas 

Hear from our community about how MySolas is supporting them on their journey navigating the NDIS. 

“I can only praise how good MySolas was at connecting me with NDIS providers. It is hard when you do not have a support coordinator to help you locate providers and have to do it alone. 

Thanks to MySolas, we were able to book our son into respite within a week after registering through the platform. It was easy to navigate and made the whole process so much less stressful.”  

Louise - Parent, QLD 

Supporting better outcomes through better connections 

At its core, MySolas Match is about making meaningful connections between participants and providers. The right support can improve confidence, independence, wellbeing, and overall quality of life. 

If you are looking to find an NDIS provider that suits your needs, try MySolas Match today.