MySolas vs Other NDIS Directories: What's Actually Different?
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Insight Description
If you're trying to work out how MySolas actually differs from other NDIS provider directories in Australia — MyCareSpace, Clickability, Karista and Kismet among them — the short answer is: they all help you find a provider, but what information you can find, what verification process the providers undertake, and what free support is available to you all vary more than you'd expect. Here's an honest, side-by-side look, without the sales pitch.
First: directories vs independent-worker platforms
It's worth separating two different types of platform before comparing anything else. MySolas, MyCareSpace, Clickability, Karista and Kismet are all provider directories — they list registered NDIS businesses and organisations (support services, allied health, accommodation providers and more), often alongside unregistered ones. Mable and Hireup work differently: they're marketplaces specifically for finding an independent support worker directly, rather than a provider organisation. If you're comparing MySolas to Mable or Hireup, you're really comparing two different models of getting support — an organisation with a team behind it, versus a single independent worker — not two versions of the same thing.
How the main NDIS directories compare
| MySolas | MyCareSpace | Clickability | Karista | Kismet | |
| What it is | Provider directory + free matching service, plus accommodation, marketplace, careers and community features | National provider directory with a phone/online connection service | Directory with ratings and reviews, plus an NDIS pricing/support guide | Matching service across NDIS, aged care and private funding | App-based directory with messaging and budget-tracking tools |
| How you're matched | Submit a quick request through MySolas Match; the team reviews it against verified providers and connects you directly | Call or submit a request; NDIS Navigators typically send a small shortlist of verified providers | Browse and filter yourself, or use the guided matching tool (around 2 minutes) | Speak with a Client Service Manager who searches on your behalf and shortlists options | Browse by category, distance, rating or price, or use the app's matching flow |
| Provider vetting | MySolas Verified badge for providers who meet the platform's vigorous independent checks | 'Verified' status once qualifications, capacity and insurance/registration are confirmed | Providers are rated and reviewed by people who've actually used them | Subscribed providers must hold current NDIS Worker Screening Clearance | Providers register and list their own services and credentials |
| Beyond the directory | Accommodation listings (SDA/SIL/ILO/MTA), second-hand assistive tech marketplace, careers board, events and community feed + guides and resources | Provider resources and an NDIS navigator/connection service | An NDIS pricing and support-item guide alongside the directory | Also covers Home Care Package and private-funding searches, not NDIS only | In-app messaging and NDIS budget/reimbursement tracking |
| Cost to participants | Free to browse providers, create an account and use MySolas Match | Free to search and use the connection service | Free to search and use the matching tool | Free to use the matching service | Free to browse and use core features |
What makes MySolas different
MySolas was built to be more than a listings page. Alongside the provider directory and MySolas Match — a free service where our team reviews your request and connects you directly with providers who genuinely fit your needs, location and availability — MySolas also brings together accommodation listings across SDA, SIL, ILO and MTA, a marketplace for buying and selling second-hand assistive technology, a careers board for disability sector roles, and a range of resources to help you understand your NDIS plan. The idea is that finding a provider is rarely the only thing someone navigating the NDIS is trying to solve, so the platform is built around the fuller picture rather than just a search box.
Transparency is also a deliberate focus — providers are encouraged to keep pricing, capacity and registration status visible on their profile, and the MySolas Verified badge gives a quick signal of which providers have been through the platform's checks.
How to choose the right platform for you
There's no single right answer — the best platform depends on how you like to search. If you want a team to do the shortlisting for you, a matching service like MySolas Match, MyCareSpace's Navigator service or Karista's Client Service Managers will suit better than browsing alone. If you'd rather compare reviews and prices yourself first, a review-driven directory like Clickability might come first. If you're weighing up a registered provider organisation against an independent support worker, that's really a separate decision to which directory you use — worth thinking through on its own terms rather than as part of comparing platforms. Many families end up using more than one platform at different points, and that's a perfectly reasonable way to search.
Frequently asked questions
Is MySolas free for participants? Yes — browsing providers, registering, and using MySolas Match are all free for participants and families.
What's the difference between MySolas and Mable or Hireup? MySolas is a directory of registered provider organisations and teams; Mable and Hireup are marketplaces for finding an independent support worker directly. They solve a similar problem in different ways, so the right choice depends on whether you're looking for an organisation or an individual worker.
Do I have to pick just one NDIS directory? No — there's nothing stopping you from browsing more than one platform, and many people do, especially early in their search.
How is a MySolas Verified provider different from any other listing? A MySolas Verified badge means the provider has been through MySolas's checks — worth reading the full explainer on what that badge actually covers before assuming what it means.
Start browsing If you're ready to see what's actually available in your area, browse verified NDIS providers on MySolas or submit a request through MySolas Match and let our team do the shortlisting for you — both are free, and there's no obligation to go with anyone you're matched with.
