Buying Second-Hand Assistive Technology Safely: A Guide to the MySolas Marketplace

Buying assistive technology second-hand can be a more affordable way to find the equipment you need — and you may be able to find an item sooner than ordering new.

But before you buy, it's important to check the condition of the equipment, whether it's suitable for your needs and, if you're using NDIS funding, whether the purchase meets the requirements of your plan.

What to check before you buy

Take a close look at the condition of the item before committing to a purchase.

Check for visible signs of wear or damage, such as cracks, rust, frayed cables or damaged components. Where possible, test important functions such as brakes, motors, controls, adjustment mechanisms and folding parts.

It's also worth asking the seller about the item's age, previous use, maintenance history and whether any repairs have been completed.

For higher-risk assistive technology, the NDIS recommends getting appropriate advice to make sure the item is safe and suitable for you.

Can you use NDIS funding to buy it?

How you purchase assistive technology depends partly on how your NDIS funding is managed.

If you're self-managed or plan-managed, you can generally purchase assistive technology from registered or unregistered suppliers, provided the item is an appropriate NDIS support and is in line with your plan.

If you're NDIA-managed, you'll need to purchase the item from a registered NDIS provider.

The requirements can also vary depending on the type and cost of the assistive technology. Higher-cost equipment may need to be specifically included and approved in your plan before you purchase it.

You can read the current NDIS guidance on buying assistive technology before making a purchase.

Whatever your management type, keep relevant invoices, receipts and documentation associated with the purchase.

When to get professional advice first

Some assistive technology needs to be matched carefully to the person using it.

For more complex or higher-risk equipment, getting advice from an occupational therapist or another appropriately qualified professional can help you understand whether the particular item is safe and suitable for your needs.

This can be especially important with equipment such as power wheelchairs, hoists and other items where fit, setup or safe use matters.

A second-hand item may be a good deal, but only if it actually meets your needs.

Buying and selling on MySolas

The MySolas Marketplace lets you browse new and used disability aids, consumables and equipment in one place.

When you're browsing second-hand equipment, take the time to review the listing carefully, ask the seller questions and check that the item is suitable before purchasing.

And if you have disability equipment you no longer need, you can also list it on the MySolas Marketplace, giving someone else the opportunity to find equipment that may suit their needs.