As per the definition, Insight means to gain an accurate and deep understanding. That is our mission at Insight PBS: to understand each and every participant, and the key people in their life.

Insight PBS was founded in 2021 by our Managing Director, Rosie Valencia. Together with a business partner, she built a brand new business that solely focused on delivering Positive Behaviour Support services, rather than a full suite of services.

Over the last few years Positive Behaviour Support has established its importance in the educational and disability sector, culminating with a flood of new providers in 2025. Positive behaviour support under NDIS aims to uphold the rights of the person with disability, improve their quality of life and reduce and eliminate restrictive practices. 

The approach and expertise of our 80+ practitioners allows participants and carers to make significant changes in their lives. We continually strive to inspire, support and guide the people we work with.

Since our humble beginnings in 2021, we've grown to a team of over 100 across four different states. We've delivered high-quality services to over 3,000 participants, and will continue to grow in 2026.

We build, nurture, and develop effective networks and partnerships, offering innovative, tailored advice.

We are here to help you make a difference in the participants' and carers' lives.