Terms and Conditions

MySolas Terms and Conditions

Last updated: 20 August 2026

Important Membership and Automatic Renewal Notice 

Paid Memberships renew automatically for successive monthly or annual billing periods unless cancelled in accordance with clause 9. 

A cancellation request must be submitted through the Provider account or by email to membership@mysolas.com.au. MySolas requires up to seven Business Days to process and action a valid cancellation request. 

If a cancellation request is received fewer than seven Business Days before the next renewal date, the upcoming Membership Fee will be processed. That payment is non-refundable, except where a refund is required by law, and access will continue until the end of the newly paid billing period. 

By creating an account, purchasing a Membership or otherwise accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform. 

1. About these Terms 

1.1 These Terms and Conditions (Terms) govern access to and use of the Platform operated by MySolas Pty Ltd ACN 674 932 784 (MySolas, we, us or our). 

1.2 These Terms apply to all visitors, account holders, Participants, Representatives, Providers, Job Seekers, buyers, sellers, event organisers, event attendees and other persons who access or use any part of the Platform. 

1.3 The following documents and information form part of these Terms to the extent applicable: (a) the Privacy Policy; (b) the Provider Code of Conduct in Schedule 1; (c) the Membership inclusions, limits, fees and billing frequency displayed on the Platform when a Membership is purchased; and (d) any additional terms presented and accepted for a particular service, promotion or transaction. 

1.4 If there is an inconsistency, any additional terms expressly accepted for a particular service prevail for that service, followed by these Terms, the Provider Code of Conduct and the Privacy Policy, except to the extent that applicable law requires otherwise. 

1.5 Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law. 

2. Definitions and interpretation 

2.1 Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth). 

2.2 Business Day means a day other than a Saturday, Sunday or public holiday in Brisbane, Queensland. 

2.3 Content means text, images, audio, video, documents, data, messages, reviews, comments, advertisements, profiles, applications and other material made available through the Platform. 

2.4 Free Provider Account means a Provider account that permits access to limited Platform functionality without payment of a Membership Fee. 

2.5 Membership means a paid Provider subscription plan offered through the Platform. 

2.6 Membership Fee means the amount payable for a Membership, including GST where applicable, as disclosed at the time of purchase or renewal. 

2.7 NDIS means the National Disability Insurance Scheme. 

2.8 Participant means a person seeking disability-related services or information, including an NDIS participant. 

2.9 Platform means the website at https://www.mysolas.com.au and all associated services, features, portals, communications and applications operated by MySolas. 

2.10 Provider means a person or organisation that offers, advertises or supplies services, supports, accommodation, employment, events, products or other opportunities through the Platform. 

2.11 Representative means a family member, carer, nominee, guardian, support person or other person who is lawfully authorised to act for a Participant. 

2.12 User means any person who accesses or uses the Platform. 

2.13 User Content means Content submitted, uploaded, posted, transmitted or otherwise made available by a User. 

2.14 In these Terms: (a) headings do not affect interpretation; (b) the singular includes the plural and vice versa; (c) including and similar expressions are not words of limitation; (d) a reference to legislation includes amendments, replacements and subordinate instruments; and (e) a person includes an individual, company, partnership, trust, association and government body. 

3. Eligibility, authority and acceptance 

3.1 A User must be at least 18 years old and have legal capacity to enter into these Terms. A person under 18 may use the Platform only through, or with the supervision and consent of, a parent, guardian or other legally authorised adult. 

3.2 If you use the Platform for an organisation, you warrant that you are authorised to bind that organisation. In that case, references to you include the organisation. 

3.3 A Representative warrants that the Representative has all authority, consent and legal capacity required to create or manage an account, provide information and communicate on behalf of the relevant Participant. MySolas may request evidence of that authority. 

3.4 You must not create an account or use the Platform if your account has previously been suspended or terminated, unless MySolas gives prior written consent. 

4. Nature of the Platform and the role of MySolas 

4.1 MySolas operates an online community and information platform that may facilitate provider discovery, introductions, matching, listings, communications, employment opportunities, events, marketplace activity, accommodation advertising and access to general information. 

4.2 MySolas is not an NDIS provider, health service provider, plan manager, support coordinator, employer, recruitment agent, real estate agent, auctioneer, insurer, financial adviser, legal adviser or party to any agreement between Users, unless MySolas expressly agrees otherwise in a separate written agreement. 

4.3 MySolas does not control, supervise or direct the conduct, personnel, services, supports, accommodation, products, events or employment practices of Providers or other Users. 

4.4 Any verification badge, profile status, credential check, recommendation, shortlist, search ranking or matching result is based on information available to MySolas at the relevant time. It is not an endorsement, accreditation, guarantee of regulatory compliance or warranty of quality, safety, suitability, availability or outcome. 

4.5 Users must undertake their own enquiries and obtain professional advice where appropriate before selecting a Provider, entering a transaction, attending an event, applying for employment, sharing sensitive information or relying on Content. 

4.6 Information published by MySolas, including Insights, Plan Navigator materials and NDIS-related information, is general information only. It is not legal, medical, clinical, financial, employment, tax, safeguarding or NDIS plan advice and may not reflect a User's individual circumstances. 

5. Accounts and security 

5.1 Users must provide information that is accurate, current, complete and not misleading, and must promptly update that information when it changes. 

5.2 Each account is personal to the registered User or organisation and must not be sold, transferred, shared or used by an unauthorised person. An organisation is responsible for all authorised users linked to its account. 

5.3 Users must keep login credentials confidential, use reasonable security measures and immediately notify MySolas of suspected unauthorised access, credential compromise or other security incidents. 

5.4 A User is responsible for activity conducted through the User's account except to the extent caused by MySolas's failure to exercise reasonable care or by another matter for which liability cannot lawfully be excluded. 

5.5 MySolas may require identity, contact or organisation verification and may refuse registration, restrict functionality or suspend access where information cannot be verified or where reasonably necessary to protect the Platform or its Users. 

6. Free access and Platform functionality 

6.1 Participants, Representatives, Job Seekers and other eligible Users may access designated Platform functions without charge, subject to these Terms and any limits displayed on the Platform. 

6.2 A newly registered Provider may receive a Free Provider Account with limited functionality. The available features, visibility, usage limits and duration of free access are determined by MySolas and displayed or otherwise communicated through the Platform. 

6.3 A Free Provider Account does not include paid Membership features unless expressly stated. A Provider must purchase a Membership to unlock the features included in the selected plan. 

6.4 MySolas may modify or discontinue free functionality on reasonable notice. Where practicable, MySolas will provide notice of a material reduction in free functionality. This clause does not permit MySolas to remove paid benefits during a paid billing period except as permitted by these Terms or required by law. 

7. Membership plans and purchases 

7.1 Membership plans, features, usage limits, prices and billing frequencies are described on the Platform. The details displayed at the time of purchase form part of the agreement for that Membership. 

7.2 Unless otherwise stated, prices are in Australian dollars and exclude GST. GST will be added where applicable and a tax invoice will be made available. 

7.3 By purchasing a Membership, the Provider authorises MySolas and its payment processor to charge the selected payment method for the initial Membership Fee and each automatic renewal payment until cancellation takes effect. 

7.4 The Provider must ensure that payment and billing details remain accurate and that sufficient funds are available. The Provider remains liable for unpaid Membership Fees and any reasonable third-party recovery costs lawfully incurred. 

7.5 Membership benefits are subject to the stated plan limits. Unused allocations, listings, matching opportunities or other inclusions do not roll over unless expressly stated. 

7.6 MySolas does not guarantee any minimum number of enquiries, leads, matches, applications, sales, bookings, participants, conversions, revenue or other commercial outcome from a Membership. 

8. Automatic renewal, payment and price changes 

8.1 Monthly Memberships automatically renew for successive one-month periods. Annual Memberships automatically renew for successive 12-month periods. Renewal occurs on or about the corresponding date in each renewal period unless cancellation has been processed in accordance with clause 9. 

8.2 The Membership Fee applicable at the renewal date will be charged to the Provider's nominated payment method without further approval, subject to any notice required under clause 8.4. 

8.3 Where a payment fails, MySolas may retry the payment, request an alternative payment method, restrict paid functionality or suspend the Membership. MySolas will give the Provider a reasonable opportunity to remedy the failed payment before terminating the Membership, unless fraud or misuse is suspected. 

8.4 MySolas may change Membership Fees or materially change plan inclusions by giving at least 30 days' notice. A change will apply no earlier than the Provider's next renewal after the notice period. The Provider may cancel before the change takes effect. If a change materially disadvantages a Provider during a prepaid annual period, it will not apply until renewal unless required by law, necessary for security or needed to prevent misuse. 

8.5 MySolas will use reasonable efforts to send an annual renewal reminder to the email address linked to the account before an annual Membership renews. Failure to receive a reminder does not prevent renewal where MySolas sent the reminder to the current account email and the automatic renewal term was properly disclosed. 

9. Membership cancellation and last minute requests 

9.1 A Provider may request cancellation of a Membership at any time by: (a) submitting the cancellation request through the Provider's account; or (b) emailing membership@mysolas.com.au from the email address associated with the Provider account. MySolas may require reasonable information to authenticate the request and identify the Membership. 

9.2 Providers must allow up to seven Business Days from the date on which MySolas receives a valid and verifiable cancellation request for the request to be processed and actioned by the MySolas team. 

9.3 To prevent the next scheduled Membership Fee from being charged, MySolas must receive a valid cancellation request at least seven Business Days before the applicable renewal date. 

9.4 If MySolas receives a cancellation request fewer than seven Business Days before the applicable renewal date, the upcoming Membership Fee will be processed. That payment is non-refundable, except where a refund is required by the Australian Consumer Law or other applicable law, and the Membership will continue until the end of the newly paid billing period. 

9.5 Submitting a cancellation request does not itself immediately cancel the Membership. Cancellation takes effect when MySolas confirms that the request has been processed. MySolas will send confirmation to the email address associated with the account. 

9.6 Following cancellation, the Provider will retain paid Membership access until the end of the applicable paid billing period. The Membership will then cease to renew and the Provider account may revert to a Free Provider Account with limited functionality, unless the Provider asks MySolas to close the account. 

9.7 Cancellation does not remove or extinguish any amount properly payable before cancellation takes effect. 

10. Refunds, upgrades and downgrades 

10.1 Membership Fees are non-refundable for change of mind, failure to use the Platform, insufficient commercial results, unused features or cancellation during a billing period. 

10.2 Clause 10.1 and every other limitation on refunds in these Terms are subject to rights and remedies that cannot lawfully be excluded, including the consumer guarantees under the Australian Consumer Law where they apply. 

10.3 An upgrade may take effect immediately and may result in a prorated charge or other amount disclosed before confirmation. A downgrade ordinarily takes effect at the end of the current paid billing period unless MySolas agrees otherwise. 

10.4 Promotional prices, credits and discounts are governed by any specific promotional conditions. Unless stated otherwise, a promotion applies only for the disclosed period and the Membership then renews at the standard fee displayed or notified before renewal. 

11. Provider verification and ongoing compliance 

11.1 A Provider must hold and maintain all registrations, licences, approvals, checks, qualifications, insurances and authorisations required for its activities, personnel, services, products, accommodation, employment practices and location. 

11.2 Without limiting clause 11.1, a Provider must comply with all applicable NDIS legislation, NDIS Commission requirements, NDIS Code of Conduct obligations, professional standards, workplace laws, child safety requirements, privacy laws, discrimination laws and Australian Consumer Law obligations. 

11.3 MySolas may request documents or information to verify identity, ABN or ACN details, NDIS registration, worker screening, working with children checks, police checks, professional registrations, insurance or other compliance matters. 

11.4 A Provider must promptly notify MySolas of any expiry, cancellation, suspension, restriction, investigation, banning order, enforcement action, material complaint or other event that may affect the Provider's eligibility, safety, legal compliance or suitability to use the Platform. 

11.5 MySolas may display verification information or restrict, suspend or remove a Provider where reasonably necessary to investigate a concern, protect Users or meet legal obligations. Verification does not transfer the Provider's responsibilities to MySolas. 

12. Provider listings, representations and conduct 

12.1 A Provider must ensure that every profile, listing, advertisement, price, vacancy, service area, claim, credential and other representation is accurate, current, substantiated and not misleading or deceptive. 

12.2 A Provider must clearly disclose material qualifications, limitations, eligibility requirements, availability, fees, exclusions, cancellation terms and whether the Provider is registered or unregistered for relevant NDIS services. 

12.3 A Provider must not claim or imply that MySolas, the NDIA, the NDIS Quality and Safeguards Commission or any government body endorses, accredits or guarantees the Provider unless that claim is expressly authorised and accurate. 

12.4 Providers are solely responsible for service agreements, participant consent, risk assessments, safeguarding, incident management, complaints handling, worker supervision, pricing compliance, invoicing and delivery of their services. 

12.5 MySolas may require correction or removal of a listing that is inaccurate, expired, duplicated, unlawful, unsafe, poor quality or inconsistent with these Terms. 

13. MySolas Match and introductions 

13.1 MySolas Match may use information supplied by Participants, Representatives and Providers, together with human review or technological tools, to identify and introduce potentially suitable Providers. 

13.2 A match, shortlist or introduction is not professional advice, an endorsement or a guarantee that a Provider is suitable, available, compliant or able to achieve a particular outcome. 

13.3 MySolas may determine which Providers are contacted or presented, having regard to participant preferences, service requirements, location, availability, membership inclusions, platform quality considerations and other relevant factors. 

13.4 Membership plan references to matching opportunities are maximum availability limits and remain subject to participant requirements and suitable opportunities arising. They are not guaranteed lead volumes. 

13.5 Participants and Representatives retain choice and control and are responsible for deciding whether to contact, assess or engage a Provider. Any resulting service agreement is between the relevant Users. 

14. Marketplace 

14.1 The Marketplace enables Users to advertise, discover and communicate about goods or services. Unless expressly stated, MySolas is not the seller, buyer, payment recipient, delivery provider or agent in a Marketplace transaction. 

14.2 A seller is responsible for the accuracy, legality, safety, condition, ownership, pricing, delivery and supply of its Marketplace listing, and for providing all disclosures, guarantees and remedies required by law. 

14.3 A buyer must assess the listing and seller, ask appropriate questions and use safe payment and collection practices. Users must not use Marketplace functionality for prohibited, unlawful, unsafe, recalled, counterfeit or regulated goods unless all legal requirements are met and MySolas permits the listing. 

14.4 Marketplace payments and transactions occur directly between Users or through a disclosed third-party service. MySolas is not responsible for payment disputes, non-delivery, product defects or user conduct, except to the extent caused by MySolas or where liability cannot lawfully be excluded. 

14.5 Users should first attempt to resolve Marketplace disputes directly. MySolas may facilitate communications or take platform action but is not required to adjudicate the dispute. 

15. Careers and employment content 

15.1 Career listings and applications are provided for information and communication. Unless expressly agreed in writing, MySolas is not an employer, labour hire provider, recruitment agent or party to an employment or contractor relationship. 

15.2 Employers and Providers are responsible for lawful recruitment, job advertising, candidate screening, reference and qualification checks, worker rights, awards, remuneration, superannuation, taxation, workplace health and safety, discrimination and employment compliance. 

15.3 Job Seekers are responsible for the accuracy of applications and for assessing the identity, legitimacy, safety and suitability of prospective employers and opportunities. 

15.4 MySolas does not guarantee that a listing will receive applications, that a Job Seeker will obtain employment or that a candidate or employer will be suitable. 

16. Events and accommodation listings 

16.1 Event organisers are solely responsible for event accuracy, accessibility, safety, permits, insurance, refunds, cancellations, attendee conduct and compliance with applicable law. 

16.2 Accommodation advertisers are solely responsible for the accuracy, availability, safety, accessibility, legal status, pricing and contractual terms of accommodation and for all property, tenancy, short-stay, NDIS and consumer law obligations. 

16.3 MySolas is not an event organiser, ticketing provider, accommodation provider, real estate agent or property manager unless expressly stated. Users must verify details directly before paying, booking, travelling or attending. 

17. User Content and licence 

17.1 A User retains ownership of the User Content that the User submits, subject to the licence granted in this clause. 

17.2 The User grants MySolas a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, format, adapt, communicate, publish, display and distribute User Content solely to operate, secure, promote and improve the Platform and provide the services requested by the User. This licence continues for as long as reasonably necessary for those purposes, including backups, legal compliance and dispute resolution. 

17.3 The User warrants that the User owns or has all rights, permissions and consents required for the User Content and MySolas's permitted use of it, including consent relating to identifiable persons and sensitive information. 

17.4 MySolas may moderate, refuse, restrict, remove or preserve User Content where reasonably necessary to enforce these Terms, protect Users, respond to complaints, preserve evidence or comply with law. 

17.5 MySolas is not required to monitor all User Content and does not endorse opinions or claims expressed by Users. 

18. Communications, reviews and community standards 

18.1 Users must communicate honestly, professionally and respectfully and must not harass, threaten, exploit, discriminate against, impersonate or improperly pressure another person. 

18.2 Reviews, comments and feedback must reflect a genuine experience or honestly held opinion, be factually supportable where they state facts, and must not be defamatory, misleading, malicious, incentivised without disclosure or posted to manipulate ratings. 

18.3 Users must not use messages, profiles or contact information to send spam, unsolicited bulk communications, phishing messages, malware or communications that breach the Spam Act 2003 (Cth), privacy laws or other applicable law. 

18.4 MySolas may access, preserve and disclose communications to the extent permitted by the Privacy Policy and law, including to investigate safety issues, suspected fraud or breaches of these Terms. 

19. Prohibited conduct 

19.1 A User must not, and must not attempt to: 

• use the Platform for unlawful, fraudulent, misleading, exploitative, abusive, unsafe or discriminatory activity; 
• upload Content that infringes intellectual property, privacy, confidentiality, publicity or other rights; 
• collect, scrape, harvest, sell or misuse personal information or Platform data without lawful authority; 
• circumvent fees, plan limits, access controls, verification processes, security measures or account restrictions; 
• introduce malware, probe vulnerabilities, interfere with Platform integrity or impose an unreasonable load on systems; 
• reverse engineer, copy, frame, mirror, resell or commercially exploit the Platform except as expressly permitted by law or written agreement; 
• create fake accounts, reviews, enquiries, listings, matches, applications or engagement; 
• publish another person's sensitive information, NDIS information or identifying documents without lawful authority and appropriate consent; or 
• assist another person to do any of the matters above. 

20. Intellectual property owned by MySolas 

20.1 MySolas and its licensors own all rights in the Platform, software, databases, branding, designs, selection and arrangement of Content, and materials created by or for MySolas, excluding User Content. 

20.2 Subject to these Terms, MySolas grants the User a limited, revocable, non-exclusive, non-transferable right to access and use the Platform for the User's lawful personal or internal business purposes. 

20.3 No right to use the MySolas name, logo, trade marks or branding is granted without prior written consent, except for accurate nominative references permitted by law. 

21. Privacy and confidentiality 

21.1 MySolas handles personal information in accordance with its Privacy Policy and applicable privacy law. The Privacy Policy is available at https://www.mysolas.com.au/privacy-policy. 

21.2 Users must handle personal and sensitive information obtained through the Platform lawfully, securely and only for the purpose for which it was disclosed. 

21.3 A Provider must not use Participant information for unrelated marketing, disclose it without authority or retain it longer than lawfully necessary. 

21.4 Users acknowledge that internet communications and data storage carry inherent security risks. MySolas will take reasonable steps appropriate to the nature of the information and its legal obligations but does not warrant that security incidents can never occur. 

22. Third-party services and links 

22.1 The Platform may contain links to, integrations with or services supplied by third parties, including payment processors, mapping services, social platforms and external websites. 

22.2 Third-party services are governed by their own terms and privacy practices. MySolas is not responsible for their availability, content or conduct except to the extent that MySolas is legally responsible for selecting, directing or using them. 

23. Availability, changes and maintenance 

23.1 MySolas will use reasonable care and skill in providing the Platform but does not guarantee uninterrupted, error-free or continuously available access. 

23.2 MySolas may perform maintenance, correct errors, improve functionality, address security risks or change Platform features. Where practicable, MySolas will give reasonable notice of planned material interruptions or changes. 

23.3 MySolas may discontinue a paid feature. If discontinuance during a paid billing period materially reduces the Membership purchased, MySolas will provide an appropriate remedy, such as continued access, a reasonable substitute, credit, partial refund or cancellation, having regard to the circumstances and applicable law. 

24. Suspension and termination 

24.1 MySolas may immediately restrict or suspend an account, listing, Content or access where reasonably necessary to address suspected fraud, unlawful conduct, safety risk, data security risk, serious misconduct, non-payment, regulatory action or a material breach of these Terms. 

24.2 For a breach that is capable of remedy and does not create an urgent risk, MySolas will ordinarily notify the User and provide a reasonable opportunity to remedy the breach before termination. 

24.3 MySolas may terminate an account for a serious breach, repeated breach, failure to remedy a notified breach, loss of required eligibility or verification, insolvency, fraudulent conduct or conduct that creates material legal, safety or reputational risk. 

24.4 Where MySolas terminates a paid Membership without cause, MySolas will refund the unused prepaid portion of the Membership Fee. Where termination results from the Provider's breach, fraud, unlawful conduct or non-payment, no refund is payable except where required by law. 

24.5 A User may request account closure. Account closure does not itself cancel a paid Membership unless the Membership cancellation requirements in clause 9 are satisfied or MySolas confirms otherwise. 

24.6 On termination, the User's right to access the Platform ends, but clauses intended by their nature to survive continue, including clauses concerning payment, intellectual property, privacy, liability, indemnity, disputes and accrued rights. 

25. Complaints, reports and disputes 

25.1 A User may report Content, conduct or a safety concern through the Platform or the contact methods published on the Platform. Membership billing and cancellation complaints may be sent to membership@mysolas.com.au. 

25.2 The complainant must provide sufficient information for MySolas to understand and assess the matter. MySolas may request further information and may take interim protective action while investigating. 

25.3 Before commencing court proceedings against MySolas, a party must give written notice describing the dispute and the remedy sought. The parties must use reasonable efforts to resolve the dispute in good faith for at least 20 Business Days after notice. 

25.4 If the dispute is not resolved, either party may propose mediation in Queensland through a mutually agreed mediator. The parties will share the mediator's fees equally unless agreed otherwise. 

25.5 Nothing in this clause prevents urgent interlocutory relief, a report to a regulator or law enforcement body, the exercise of a statutory right, or a claim that cannot lawfully be subject to this process. 

26. Consumer guarantees and disclaimers 

26.1 The Platform and Content supplied by MySolas come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies. 

26.2 Subject to clause 26.1, MySolas does not warrant that: (a) any User, Provider, listing, Content, product, service, event, accommodation or employment opportunity will meet a User's requirements; (b) information supplied by Users is complete or accurate; (c) a Provider will remain compliant after verification; or (d) the Platform will produce any particular personal, clinical, NDIS or commercial outcome. 

26.3 Users acknowledge that decisions concerning disability supports, health, safety, accommodation, employment and financial commitments may involve significant risk and should be based on independent enquiries and appropriate professional advice. 

27. Limitation of liability 

27.1 Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, breach of a non-excludable statutory guarantee, or any other liability that cannot lawfully be excluded or limited. 

27.2 To the maximum extent permitted by law, MySolas is not liable for loss arising from: (a) acts, omissions, representations, services, products, events, accommodation, employment conduct or transactions of Users or third parties; (b) reliance on User Content; (c) loss of data caused by a User's act or failure to maintain reasonable backups; or (d) indirect or consequential loss that was not reasonably foreseeable at the time the agreement was made. 

27.3 Where MySolas is permitted to limit a remedy for failure to comply with a statutory guarantee relating to services, MySolas's liability is limited, at MySolas's option, to supplying the services again or paying the cost of having the services supplied again. 

27.4 For business Users only, and subject to clauses 27.1 and 27.3, MySolas's aggregate liability arising out of a Membership in any 12-month period is limited to the Membership Fees paid by the Provider in that period. This limitation does not apply to the extent it would be unfair, unreasonable or unlawful in the circumstances. 

27.5 Each party must take reasonable steps to mitigate any loss for which it seeks recovery. 

28. Indemnity 

28.1 A User indemnifies MySolas against third-party claims, losses, liabilities and reasonable legal costs arising from the User's unlawful conduct, infringement of third-party rights, breach of confidentiality or privacy, or services, products, listings or User Content supplied by the User. 

28.2 The indemnity is reduced to the extent that the claim or loss was caused or contributed to by MySolas's negligence, breach of these Terms or unlawful conduct. 

28.3 MySolas must take reasonable steps to mitigate an indemnified loss and must not settle a claim in a manner that imposes a non-monetary obligation on the User without the User's consent, which must not be unreasonably withheld. 

29. Changes to these Terms 

29.1 MySolas may amend these Terms to reflect legal or regulatory changes, security requirements, Platform changes or legitimate business needs. 

29.2 MySolas will give reasonable advance notice of a material change by email or through the Platform. A change that materially disadvantages a Provider will ordinarily take effect at the next renewal, unless earlier application is required by law or reasonably necessary to address security, fraud, misuse or urgent risk. 

29.3 If a Provider does not accept a materially adverse change, the Provider may cancel before the change takes effect. Continued use after the effective date constitutes acceptance, but does not waive any non-excludable statutory right. 

30. Notices 

30.1 MySolas may give notices by email to the address linked to an account, through an in-account notification or by publishing a prominent Platform notice where appropriate. 

30.2 A User must keep contact details current. An email notice is taken to be received on the next Business Day after sending unless the sender receives an automated delivery failure notice. 

30.3 Membership cancellation requests and membership notices must be submitted through the Provider account or to membership@mysolas.com.au. Other notices must be submitted through the contact method published on the Platform, unless these Terms specify otherwise. 

31. General 

31.1 Force majeure. Neither party is liable for delay or failure caused by an event beyond its reasonable control, except for payment obligations already accrued. The affected party must take reasonable steps to minimise the effect of the event. 

31.2 Assignment. A User must not assign or transfer rights under these Terms without MySolas's prior written consent. MySolas may assign these Terms as part of a genuine corporate restructure, financing or sale of the Platform or business, provided the assignment does not materially reduce the User's rights. 

31.3 Severability. If a provision is invalid, unlawful or unenforceable, it is to be read down to the minimum extent necessary, or severed if it cannot be read down, without affecting the remaining provisions. 

31.4 Waiver. A failure or delay to exercise a right is not a waiver. A waiver must be in writing and applies only to the specific matter for which it is given. 

31.5 Entire agreement. These Terms and the documents incorporated under clause 1.3 constitute the entire agreement concerning use of the Platform, subject to any separate written agreement between MySolas and a User. 

31.6 No partnership or agency. These Terms do not create a partnership, joint venture, employment, fiduciary or agency relationship between MySolas and any User. 

31.7 Governing law. These Terms are governed by the laws of Queensland, Australia. Subject to clause 25 and any non-excludable statutory right, the courts of Queensland and courts entitled to hear appeals from them have non-exclusive jurisdiction. 

Schedule 1 | MySolas Provider Code of Conduct 

This Provider Code of Conduct forms part of the Terms and applies to every Provider using the Platform. 

1. Lawful and ethical conduct 

• Providers must comply with all applicable laws, regulatory requirements, professional standards and contractual obligations. 
• Providers must act honestly, fairly, respectfully and in a manner that protects the dignity, safety, privacy, choice and control of Participants. 
• Providers must comply with the NDIS Code of Conduct where it applies to their activities. 

2. Safety and safeguarding 

• Providers must maintain appropriate safeguarding, incident management, complaints, risk management and emergency processes. 
• Providers must not exploit, abuse, neglect, coerce, discriminate against or improperly influence a Participant or vulnerable person. 
• Any immediate threat to safety must be reported to the appropriate emergency service or regulator before, or at the same time as, it is reported to MySolas. 

3. Credentials, workers and insurance 

• Providers must ensure that workers are appropriately screened, qualified, trained, supervised and authorised for their duties. 
• Providers must maintain insurance reasonably appropriate to their services and legal obligations, including professional indemnity, public liability and workers compensation where applicable. 
• Verification documents must be genuine, current and supplied promptly when requested. 

4. Accuracy and transparency 

• Provider profiles, listings, service descriptions, prices, availability, credentials and claims must be accurate, current and capable of substantiation. 
• Providers must clearly distinguish registered and unregistered NDIS services and must not misrepresent any association with MySolas or a government body. 
• Providers must promptly correct or remove expired, unavailable or inaccurate Content. 

5. Privacy and confidentiality 

• Providers must collect, use, store and disclose personal and sensitive information only where lawfully authorised and reasonably necessary. 
• Information obtained through MySolas must not be used for unrelated marketing, sold, scraped or disclosed without consent or legal authority. 
• Providers must maintain reasonable technical and organisational security safeguards. 

6. Platform communications 

• Providers must communicate professionally, respond honestly and avoid harassment, pressure, spam or misleading sales practices. 
• Providers must not seek fake reviews, create false enquiries or manipulate Platform rankings or engagement. 
• Providers must cooperate reasonably with MySolas investigations and preserve relevant information. 

7. Compliance action 

• MySolas may request information, require corrective action, restrict functionality, remove Content or suspend or terminate a Provider in accordance with the Terms. 
• Serious safety, legal, fraud or integrity concerns may result in immediate interim action while the matter is investigated. 
• Platform action does not replace reporting obligations to police, emergency services, the NDIS Quality and Safeguards Commission or another regulator. 

Contact 

Membership matters: membership@mysolas.com.au 

General enquiries and reports: Use the contact method published at https://www.mysolas.com.au