Terms and Conditions
MySolas Terms and Conditions
Last updated: 18 November 2025
Plain Language Summary
This summary explains the key points of the Terms in simple language. It does not replace the full Terms below.
Your account
You must provide accurate information. Providers and organisations may need verification before listings can be published.
Our role
MySolas connects participants, carers and providers. MySolas does not provide disability support services and does not endorse or supervise providers.
Memberships
Monthly memberships renew monthly. If you cancel a monthly membership, you will be billed for the current month. Annual memberships are paid upfront with no refunds. You retain access until the end of the billing cycle.
Marketplace
Transactions occur directly between buyers and sellers.
Disputes
Users are responsible for resolving disputes. MySolas may assist but does not guarantee outcomes.
Liability
MySolas limits its liability to the extent allowed by law.
Full Terms and Conditions
1. Introduction
These Terms govern your use of the MySolas Platform located at
https://MySolas.com.au
By using the Platform, you agree to these Terms. If you do not agree, you must stop using the Platform.
2. Definitions
MySolas means MySolas Pty Ltd ACN [674932784].
Platform means the MySolas website and services at https://MySolas.com.au
User means any person using the Platform.
Organisation or Provider means a business or individual offering services or goods on the Platform.
Participant includes individuals seeking services and their representatives.
Membership means a paid plan.
Privacy Policy refers to the MySolas privacy policy located at:
https://MySolas.com.au/privacy-policy
3. Your Relationship with MySolas
MySolas provides introductions only. MySolas does not provide disability support services and does not act as an agent for Users.
Information about the NDIS Code of Conduct is available at:
https://www.ndiscommission.gov.au/providers/providers-and-workers/ndis-code-conduct
4. Updates to these Terms
MySolas may update these Terms. Material changes will be communicated through the Platform or by email. Continued use constitutes acceptance.
A revision history may be published at:
https://MySolas.com.au/terms-and-conditions
5. Account Creation and Verification
Verification processes may include documentation relating to:
• Australian Business Register: https://abr.business.gov.au
• NDIS Worker Screening: https://www.ndiscommission.gov.au
Accounts may be suspended if verification fails.
6. Memberships, Billing and Cancellation
Membership terms are available at:
https://MySolas.com.au/join-provider
6.2 Monthly Membership Cancellation
You will be billed for the current month and retain access until the end of the billing cycle.
6.3 Annual Membership Cancellation
No refunds. Access continues until the end of the billing cycle.
7. Marketplace Terms
Transactions occur directly between Users.
Information on Australian Consumer Law is available at:
https://www.consumer.gov.au/legislation/current-legislation
Refunds or warranty claims must be handled between buyer and seller.
8. User Responsibilities
Users must provide accurate information and comply with the NDIS Practice Standards:
https://www.ndiscommission.gov.au/providers/ndis-practice-standards
9. Provider Compliance and Insurance
Providers must maintain appropriate insurance. General guidance on required insurance for disability support providers is available at:
https://www.ndiscommission.gov.au/providers/provider-requirements
10. Content Rights and Intellectual Property
Content licensing applies to materials uploaded to https://MySolas.com.au
11. Data, Privacy and Security
The Privacy Policy is available at:
https://MySolas.com.au/privacy-policy
12. Suspension and Termination
MySolas may suspend or terminate accounts for breach of these Terms.
13. Limitation of Liability
Information about non-excludable consumer guarantees can be found at:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
14. Indemnity
Users indemnify MySolas for losses arising from their use of the Platform.
15. Dispute Resolution
Mediation services may be facilitated through the Queensland Law Society:
https://www.qls.com.au/For-the-community/Need-legal-help/Mediation
16. Governing Law
These Terms are governed by Queensland law.
Queensland legislation database:
https://www.legislation.qld.gov.au
17. Accessibility
Users may request alternate accessible formats.
18. Survival
Relevant clauses continue after termination.
2. MySolas Provider Code of Conduct
Last updated: 18 Nov 2025
Purpose
This Code sets expectations for all Providers who use the MySolas Platform at
https://MySolas.com.au
Breaches may result in suspension or removal.
1. Legal and Regulatory Compliance
Providers must comply with:
• NDIS Code of Conduct: https://www.ndiscommission.gov.au/rules-and-standards/ndis-code-conduct
• NDIS Practice Standards: https://www.ndiscommission.gov.au/rules-and-standards/ndis-practice-standards
• Australian Consumer Law: https://consumer.gov.au/legislation/current-legislation
2. Professional Behaviour Standards
Providers must act honestly, respectfully and safely.
3. Insurance Requirements
Providers must maintain insurance that aligns with industry standards. Guidance:
https://www.ndiscommission.gov.au/providers/provider-requirements
4. Verification and Documentation
Verification may require accessing and providing documents from:
• ABR: https://abr.business.gov.au
• Police Check: https://www.afp.gov.au
• Working with Children Check (QLD): https://www.bluecard.qld.gov.au
5. Quality and Safety Responsibilities
Safety obligations relate to NDIS Practice Standards:
https://www.ndiscommission.gov.au/rules-and-standards/ndis-practice-standards
6. Communication and Transparency
Providers must maintain professional communication through the MySolas Platform.
7. Privacy and Confidentiality
MySolas Privacy Policy:
https://MySolas.com.au/privacy-policy
NDIS privacy guidelines:
https://www.ndis.gov.au/policies/privacy
8. Marketplace Responsibilities
Consumer guarantee information:
https://www.accc.gov.au/consumers/buying-products-and-services/consumer-rights-and-guarantees
9. Prohibited Conduct
Immediate removal may occur for breaches of:
• NDIS Code of Conduct
• Safety standards
• Legal obligations
10. Investigations
Providers must cooperate with MySolas investigations.
11. Removal from the Platform
MySolas may remove Providers for serious or repeated breaches of this Code.
12. Acknowledgement
By creating an account on MySolas, Providers agree to comply with this Code.