How MySolas Match Helps Growing NDIS Teams Convert Enquiries Into Clients

For a provider business with a handful of staff, every enquiry matters — but so does every hour spent chasing leads that were never going to be a fit. MySolas Match exists to close that gap, connecting your team with participants who are already a genuine match for what you offer.

How it works from the provider side

When a participant submits a request through MySolas Match, our team reviews it against your provider profile — the support types you offer, your service areas, and your availability — before connecting you. That means the enquiries reaching your inbox are pre-qualified against your actual capacity, rather than a cold list you have to sort through yourself.

You can learn more about how MySolas Match connects participants with suitable providers.

Why this matters for a growing team

A two-or-three-person team doesn't have the luxury of a dedicated intake coordinator. MySolas Match effectively does some of that filtering work for you, so the enquiries in your Enquiry Inbox are ones worth following up properly, rather than a flood of unqualified contacts eating into time better spent with existing clients.

Making the most of it

Keep your service areas, support types and availability current on your MySolas provider profile — the more accurate that information is, the better the matches we can send your way.

Respond quickly; families weighing up several options tend to go with whoever gets back to them first with a clear, genuine answer. And if your capacity changes, whether you're fully booked or have room to grow, update your profile straight away so Match requests reflect where you actually are.

Getting started

MySolas Match is available across provider plans, with higher-tier plans unlocking more match requests per month. You can compare MySolas provider plans to see what is included at each level.

If your team is ready to spend less time chasing leads and more time delivering support, make sure your profile is complete and current from your provider dashboard.