for your family 
What is MySolas Match?
MySolas Match is a free service that connects NDIS families and carers with reliable, verified providers. Our independent experts review your loved one's needs, then search providers across Australia to find the right fit. You submit one request; we do the legwork.
How we can help
Let us do the searching
Prefer to search yourself?
Free service
Built for your family
Wherever you are in your caring journey, our independent, expert MySolas Match team is here to lighten your load.
Caring for another loved one
Caring for a partner
Caring for a child
How we care for you
Our team has first-hand experience supporting NDIS families and carers. Every Match request is personally reviewed by a real person — never an algorithm.
Our promises to you:
- We read every request personally and call you if we need to understand more.
- If the right match isn't on MySolas, we keep searching — beyond our community until we find a reliable fit.
- If a provider doesn't work out, we step in — we'll support you to a resolution and find a new one.
- We check in after you're matched to make sure the support is actually working.
Does MySolas Match cost me anything to use?
No! We are proud to offer our MySolas Match service free of charge to NDIS participants, families, carers and support coordinators.
How long until I receive my NDIS provider match results?
Our team of independent provider experts will attend to your MySolas Match request as soon as possible, usually within 1-2 business days unless it’s urgent, and will begin contacting suitable providers to find your suitable matches. We will keep you updated during this process, by messaging you on your MySolas profile or calling you, and aim to have your provider matches ready within 3 business days. If you need urgent help, let us know and we’ll try our best to support you within 1 business day.
Do you only match with providers listed on MySolas?
While our first point of call is our verified, trusted providers within the MySolas community, we don’t stop there to find you a suitable match. If needed, we will extend our search far and wide and connect with reliable providers from our extended networks. Our priority is always to find you the best possible supports.
Are all providers NDIS-registered?
The MySolas community welcomes both NDIS-registered and non-registered providers. If you have a preference or requirement for only NDIS-registered providers, let us know in your request and we are happy to accommodate.
What are my options if I’m not happy with my provider match?
We understand that things change and an initial provider match may no longer be suitable, you may have a negative experience or you might simply prefer to switch providers. No matter what your reasons, we are happy to support you and want to ensure that you have a positive experience. Get in contact with our team at hello@mysolas.com.au and we will support you in finding a new provider.
How do you determine which providers match my needs?
After we receive your MySolas Match request, our independent team of provider experts will review your needs and preferences to determine what type/s of supports you require. We will then source providers that are located close to you and personally contact each one to ensure they have capacity and understand your needs. When we find one or more providers that are suitable, we will present these options to you for consideration.
Will providers contact me directly?
No. We never share your contact details with any provider until you've seen your shortlist and told us who you'd like to meet. You stay in control of who contacts you.
I'm an NDIS Provider - can I join?
You can request to join our community as an NDIS service provider in Australia.
Real requests, real matches
Shona
“Thank you for helping link me with a fantastic caring Support Coordinator, I've had such a great experience with your service, it's really made a difference in my life.”
Fraz
“Awesome, helped me find the best providers”
Khushboo
“It been a great experience working with MySolas. Very knowledgeable about NDIS and passionate about customer outcomes.”
Family member
“[I was] amazed at how quickly so many providers came out of the woodwork. It saved us a LOT of work and we are really grateful to MySolas for this. It was incredibly helpful.”
Want free resources & support?
Create your free MySolas profile today to save and follow your favourite providers, easily access all your matches and messages in one central inbox and personalise your experience.