by humans who care.
What is MySolas Match?
MySolas Match is a free service designed to connect you with trusted NDIS service Providers — faster, easier and with true confidence. Our team of independent experts review your needs then find suitable providers in your area who pass our quality and safety checks. Simply submit your request and our team do all the work for you.
- Request what you need in just a few minutes
- Our team finds suitable providers
- Choose who feels right
- Ongoing support and check-ins
How we can help
Simplify your journey
Be guided by our experienced team
Free service
Built for your needs
MySolas is designed to support a range of NDIS providers, carers and participants. Your specific needs and preferences are taken into consideration to provide customised support.
NDIS participants
Support coordinators
Parents and carers
How we care for you
When we say we go above and beyond to find the perfect NDIS service providers for you, we mean it. Our team has first-hand experience supporting people with disabilities and their families, ensuring that every individual receives quality support that’s tailored to their needs.
This level of care and attention to detail extends to every MySolas Match request we receive. We personally review every request, ask follow-up questions (if required), and utilise our experience and extensive network of trusted providers to find the right match for your needs.
Can’t find your perfect provider on MySolas? We won’t stop there – we search beyond our community to find the right fit.
Not happy with the service you received from a provider? Let us know – we will personally get involved and support you through to a positive resolution and ensure you find a new provider that aligns with your preferences.
Ready to get started?
How long until I receive my NDIS provider match results?
Our team of independent provider experts will attend to your MySolas Match request as soon as possible, usually within 1-2 business days unless it’s urgent, and will begin contacting suitable providers to find your suitable matches. We will keep you updated during this process, by messaging you on your MySolas profile or calling you, and aim to have your provider matches ready within 3 business days. If you need urgent help, let us know and we’ll try our best to support you within 1 business day.
Do you only match with providers listed on MySolas?
While our first point of call is our verified, trusted providers within the MySolas community, we don’t stop there to find you a suitable match. If needed, we will extend our search far and wide and connect with reliable providers from our extended networks. Our priority is always to find you the best possible supports.
Are all providers NDIS-registered?
The MySolas community welcomes both NDIS-registered and non-registered providers. If you have a preference or requirement for only NDIS-registered providers, let us know in your request and we are happy to accommodate.
What are my options if I’m not happy with my provider match?
We understand that things change and an initial provider match may no longer be suitable, you may have a negative experience or you might simply prefer to switch providers. No matter what your reasons, we are happy to support you and want to ensure that you have a positive experience. Get in contact with our team at hello@mysolas.com.au and we will support you in finding a new provider.
How do you determine which providers match my needs?
After we receive your MySolas Match request, our independent team of provider experts will review your needs and preferences to determine what type/s of supports you require. We will then source providers that are located close to you and personally contact each one to ensure they have capacity and understand your needs. When we find one or more providers that are suitable, we will present these options to you for consideration.
Does MySolas Match cost me anything to use?
No! We are proud to offer our MySolas Match service free of charge to NDIS participants, families, carers and support coordinators.
As an NDIS Provider, how can I receive MySolas Match requests?
The best way to ensure you have the opportunity to receive MySolas Match requests is to join our community as a MySolas provider. We thoroughly vet every provider on our platform to ensure they meet our quality standards, and therefore are the best first point of call when participants and families are seeking supports. If clients have positive experiences with you, that will improve your chances of receiving more MySolas Match opportunities in the future.
What our community says
Shona
“Thank you for helping link me with a fantastic caring Support Coordinator, I've had such a great experience with your service, it's really made a difference in my life.”
Fraz
“Awesome, helped me find the best providers”
Khushboo
“It been a great experience working with MySolas. Very knowledgeable about NDIS and passionate about customer outcomes.”
Family member
“[I was] amazed at how quickly so many providers came out of the woodwork. It saved us a LOT of work and we are really grateful to MySolas for this. It was incredibly helpful.”
Ready to connect with the right people?
Open the door to a world of easier care and provider management with MySolas. By registering your profile you can more easily search for the right providers. Your profile dashboard opens up a world of care and support that meets your needs.